If you have difficulties with the handling of your RugGear product, please take a look first of all under the Download section where you will find quick start manuals to help you.
For an optimal service, please read carefully the service request form and please fill it out completely. Only a fully completed service request form and all required documents (copy of purchase receipt, sales invoice, service request formcard) make sure that a smooth processing is possible.
If the defect of your device is covered by the warranty, the authorized Service Center will manage the service for you for free within 5 working days depending on availability of spare parts and specified errors.
If the defect of your product is not covered by the warranty, you will receive a cost estimate, which will be sent to you. After your confirmation, the RugGear local Service Center will corresponding the procedure to your specifications. In the case of a repair appointment outside the warranty, the following checklist repair and conditions will be applied.
The user is responsible for stored data, applications and programmes themselves! We would like to point out that during a repair or service performance data (e.g. data, photos, music, settings, etc.) may be lost. Data backup is a service that is not covered under warranty.